Job Title: Network Support Service
Locations: Barcelona, Spain
Hours: 40 Hours per week
Job Purpose: The role will be responsible for the ATMs Network expansion and Support for Greece. Coordinating ATMs installation procedure, ensuring the installations are delivered on time, to budget, and to the required quality of the civil works within the agreed specification. The role also involves the coordination of the correct maintenance of the ATM Network within the objectives of Uptime.
Key Responsibilities: Developing, maintaining, and controlling a detailed Installations Plan. Manage and maintain effective Suppliers and Customer Relationships. Managing new installations projects in coordination with internal and external stakeholders. Daily monitoring of Cashzone ATM Network. Identifying and tracking ATM issues (cash, technical, merchant, etc). Recording and managing maintenance issues and escalating when necessary. Maintaining communication flow with internal and external suppliers: Maintenance, Installation, CIT, Security, Cash forecasting, Commercial, etc. Managing daily supporting activities, including reporting, in line with the uptime targets. Working closely with all Users to ensure the Uptime meets business needs. Daily reporting about the Network Uptime status. Provision of local support to the company's centralized Operations functions. Management and maintenance of the ATM machines inventory and sites in the dedicated systems. Multi-tasking and making key decisions. Professional Requirements: Greek and English required, Spanish recommended. Minimum 2 years of experience in the Operations or IT functions, in sectors such as banking, financial services, telecommunications, or retail. Experience in the ATM industry is advantageous. Experience in suppliers management and managing KPI's & SLA's. Knowledge about Incident Management Process (ITIL). Ability to make decisions in a short time. IT skills in Microsoft Word, Excel, and PowerPoint. Experience in Technical Support (Resolution of incidents). Experience in Monitoring and control of incidents. Experience in reporting. Advanced knowledge of Excel. Experience in CAU or Helpdesk. Computer skills. Personal Requirements: Excellent communication and 'people skills' with a collaborative work style. Enthusiastic, ambitious, open-minded, self-starting, and hard-working team player. Analytical and problem-solving skills. Persuasive with details and facts. Excels at operating in a fast-paced, entrepreneurial environment. A demonstrated commitment to high professional ethical standards.
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