CUSTOMER SERVICES BOOKING MANAGER
Eurovision Services is currently seeking to hire a Customer Services Booking Manager.
ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM
The ES Global Operations & Engineering team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers). The ES Global Operations & Engineering Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.
The Customer Services & Planning (CSP) Team plays a key role in the management of ES clients. They are the principal point of contact for clients booking services from ES. The team is in constant contact with clients and will always seek to rapidly and reliably deliver the best value for money services to all clients working with ES.
PRINCIPAL RESPONSIBILITIES OF THIS POSITION
As Customer Services Booking Manager you will:
Be the first point of contact for clients and partners.Ensure continuity of services and coordination of all standard broadcast solutions within sports, news and other types of events.Be responsible to make sure the service delivery is focused on an outstanding customer experience and journey.React and respond to incidents and handle the client's communication in a well-coordinated manner.Coordinate with the client during outages and planned changes for transmissions.Work in close collaboration across internal teams to produce reports for clients.Oversee the management of resources on the Eurovision Global Network and allocate resources accordingly.Use ES internal resources in the most optimal manner.Be accountable for the usage of external occasional resources in the most reasonable manner possible.Contribute proactively to improve ES client's customer satisfaction.YOUR SKILLS AND EXPERIENCE
The successful candidate needs to have:
Some years of experience in customer services.Relevant experience in the field of broadcasting or telecom operations.Knowledge and understanding of broadcasting and telecom technology (basic concepts).Excellent customer service approach and attitude (e.g. empathetic, adaptable, patient).Excellent communication skills in English.Excellent team player and positive attitude.International exposure, with experience working in multicultural environments.
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