Guest Experience Manager - Make Every Stay Unforgettable! Are you passionate about hospitality and driven to create exceptional guest experiences?
Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory?
If so, we invite you to join our team as Guest Experience Manager at our hotel, part of The iNUA Collection.
About the Role:As our Guest Experience Manager, you will be the champion of our guests, ensuring their stay is seamless, enjoyable, and exceeds their expectations.
You will lead a dedicated team in fostering a culture of exceptional service and continuous improvement.
You will be a strategic thinker, analysing guest feedback, identifying trends, and implementing initiatives to elevate the guest experience.
Responsibilities:Oversee all aspects of the guest experience, from pre-arrival to departure.Develop and implement strategies to enhance guest satisfaction and loyalty.Lead and coach a team of guest service professionals, fostering a culture of excellence.Resolve guest concerns and complaints promptly and professionally.Proactively identify and address potential issues before they escalate.Analyse guest feedback and translate insights into actionable improvements.Collaborate with cross-functional teams to ensure a seamless guest journey.Maintain accurate records and reports related to guest experience metrics.Stay up-to-date on industry trends and best practices in hospitality.Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).Minimum of 3-5 years of experience in a guest-facing role, preferably in the hospitality industry.Proven track record of exceeding guest expectations and resolving complaints effectively.Excellent leadership, communication, and interpersonal skills.Strong analytical and problem-solving abilities.Ability to work independently and as part of a team.Passion for hospitality and a commitment to providing exceptional service.Benefits:Competitive salary and benefits package.Opportunity to work in a dynamic and fast-paced environment.Be part of a team dedicated to creating memorable guest experiences.Health Insurance and Pension contributions.Team members discounts on accommodation, dining, and spa services.Free Employee Assistance Programme.Opportunities for promotion and transfer within the iNUA Collection of Hotels.Learning and Development opportunities.Ready to join our team and make a difference? We are an equal opportunity employer and value diversity at our company.
We look forward to hearing from you.
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