Job Number: 24182966
Job Category: Rooms & Guest Services Operations
Location: Moxy Barcelona, Carrer de Mallorca, 1, 23, Barcelona, Spain, 08014 VIEW ON MAP
Schedule: Full Time
Located Remotely? No
Position Type: Management
This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Responsibilities:
Management and supervision of the daily operations of the department.
Lead the daily Meet Up meetings of your department during the different shifts.
Lead the training and knowledge tracking of your work teams.
Ensure that the team complies with brand standards and provide training to convey these standards and brand philosophy.
Ensure good condition and maintenance of Reception equipment.
Ensure daily registration in PMS of guest preferences and incidents and manage and share internal knowledge, transmitting best practices and experiences.
Track costs and expenses of the department, ensuring budget compliance.
Ensure constant communication with other departments to coordinate services and incidents and ensure that the team has the necessary information for the development of the work.
Follow up on new hires by reviewing the induction checklist on a weekly basis.
Management of the quality program, control of customer feedback responses.
Leading and controlling the monthly upselling program, as well as acquiring the role of coach to encourage counter sales.
Management of customer complaints.
Controlling vacations, schedules, leaves, and clockings.
Review daily cases in GXP and closing deadline.
Review weekly GXP reports of cases and reaction times by user.
Minimum Requirements:
Minimum 2 years experience in the hotel industry as Guest Assistant Manager.
Knowledge in team management and development.
Technical knowledge related to the position of customer service, conflict resolution, among others.
Management experience and leadership roles.
Benefits:
Stable position, permanent contract.
Professional growth.
Adhesion to the flexible remuneration plan with tax advantages.
Possibility of eating in the Hotel staff room.
Discounts on all our products.
Competitive salary.
This company is an equal opportunity employer.
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