Our opportunity Zurich's ServiceNow team is recruiting a Program Manager, who will be reporting to the Head of ServiceNow Program Delivery, Reporting and Analytics and will be:
Working closely with multiple stakeholders within Zurich Group and operating across the organization.Leading and managing the end-to-end delivery of multiple projects/programs within the ServiceNow roadmap with complex and multi workstream delivery plans.Responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, business analysts, and developers.Your role As a Program Manager, your main responsibilities will involve:
Program/Project Management:Define, manage, and deliver complex technology projects/programs based on ServiceNow's platform and products suite including ITSM, ITOM, IRM, VR, HR, etc.Manage the simultaneous delivery of a portfolio of projects and/or multi workstream programs from inception to closure.Confirm project/program scope along with accompanying resource and financial models.Manage project/program deliveries to time, budget, and quality, directly and/or indirectly through oversight of team members and their workload.Manage and oversee program/project risks, issues, dependencies, and assumptions.Provide status reports on programs/projects and ensure all relevant governance processes are set up and maintained.Ensure the program/project delivery team complies with Zurich standards and frameworks.Strategic Planning, Communication and Stakeholder Engagement:Contribute to the development and implementation of portfolio delivery roadmaps.Build constructive and lasting working relationships with stakeholders, team members, vendors, and network of ServiceNow experts.Operate as a trusted advisor to program/project stakeholders and Business Technology Solutions and Group Technology and Operations leadership teams.Continuous Development:Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas.Take a significant role in developing the capability of delivery teams, sharing knowledge, and supporting the development of other team members.Operate as a member of the wider ServiceNow community, sharing knowledge across functions and building your personal network within the organization.Your Skills and Experience As a Program Manager, your skills and qualifications will ideally include:
5+ years project/program management experience of delivering complex technology programmes on time and on budget for large global organisations.Program/project management experience implementing technology enabled service management transformations (ServiceNow preferred but any complementary technology also considered).Demonstrable experience working with Agile/Scrum methodologies with an industry recognised project management qualification e.g. Prince 2, APM Practitioner or Certified Scrum Master.
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