Duties and Responsibilities Vision and Values As Front of House Trainee, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
Operational Ownership In this role, I will assume responsibility for the efficient operation of all Front of House tasks to provide exceptional products and services within brand operating standards. It includes:
Guest Welcome: Greet guests upon arrival and provide a warm welcome experience.VIP Recognition: Maintain and share relevant information about suite guests for the VIP recognition program.Guest History Management: Input and update guest information in the PMS, ensuring accurate guest history for future stays.Complaint Handling: Address guest complaints and suggestions promptly, logging them for follow-up until resolution.Anticipating Needs: Identify service trends and gaps to enhance the overall guest experience.Pre-Arrival Familiarization: Review guest profiles and histories before arrival to ensure seamless engagement.Department Coordination: Notify relevant departments about guest arrivals and preferences.Transfer Assistance: Coordinate guest transfers to and from the hotel and ensure readiness of welcome amenities.VIP Engagement: Meet with guests listed in the VIP report to assess their experience and satisfaction.Cross-Department Collaboration: Coordinate guest requirements across departments for optimal satisfaction.Revenue Opportunities: Identify opportunities for upselling rooms, late checkouts, and in-resort activities to drive revenue.Administrative Efficiency: Prepare and submit operational reports on time, ensuring effective departmental administration.Training Participation: Attend meetings and training sessions as required and assist in organizing team involvement.Uphold Six Senses guidelines and standards of service and operation, maintaining and exceeding performance benchmarks.Adhere to LQA standards and guest comments.Utilize multiple platforms, including our Six Senses App, while managing various pieces of information.Be flexible in schedule between mornings, evenings and/or night shifts, including weekdays, weekends, festive days, and/or any other as per operational needs.To perform any additional tasks given by Front Desk Supervisor or above in the organization.What's in it for me: I will learn and grow with our Six Senses Ibiza leaders, in a non-hierarchical organization. I will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful Island.
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