E-Commerce Key Account Manager

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About us We are a multinational food company that conserves the goodness of nature in our products. We carefully select our fruit and vegetables from their origin, maintaining the highest quality and safety throughout the production process.
We pride ourselves in providing consumers with natural, healthy, and nutritious products that have made us a reference in infant and adult nutrition. In addition, the Hero Institute of Infant Nutrition is within the Hero Spain facilities.
Website: www.hero.es
Sector: Food company
Company size: More than 4,000 employees
Company type: Private company
Categories: Baby food, Healthy Snacks, Natural Spreads, Sauces, Juices and Nectars, Cereal Snacks, Prepared meals
What is our commitment? We are on a mission to delight consumers by conserving the goodness of nature. The world today is different from what it was 10 years ago, and nothing like it was in 1886 when Hero was founded in Lenzburg, Switzerland. However, our core goals remain the same. We have adapted to change, offering consumers high quality, healthy, natural and sustainable food.
Hero Spain, with its headquarter in Alcantarilla (Murcia), has formed part of this legacy since 1922. We are committed to naturalness in our products, maintaining a firm nutritional commitment and constantly improving thanks to our commitment to continuous innovation and research, to adapt to the needs of consumers, customers, and new market trends.
Recently, Hero Spain has been certified as a #TopEmployer in 2023 and 2024 , an achievement that reflects our ongoing commitment to the well-being and development of our team of talents. This recognition is a testament to the exceptional culture we have cultivated together, positioning us as one of the best companies to work for in Spain. This would not have been possible without the commitment and dedication of every person who is part of the Hero family.
We don't hire top talent so we can tell them what to do. That doesn't make sense. At Hero, we give you the opportunity to make your mark and contribute to something bigger. We'll give you the tools and skills to do your job and then get out of the way.
Purpose We are on a mission to conserve what's good in nature. We do so by striving to conduct our business sustainably and striving to do the right thing. Always. Without compromises.
Values The new values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave.
Create wow We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It's about Curiosity, Innovation and Consumer/Customer Focus.
Everyone Hero We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It's about Purpose, Performance and Teamwork.
Nourish others We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It's about Honesty, Empowerment, Respect and Diversity.
Take responsibility We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It's about Sustainability, Ownership, Heritage and Quality.
Impact We value good ideas, so we want the best talent. Our people can make a difference because we give them the freedom to act, to be entrepreneurial, and to make a difference. This is reflected in the responsibilities. Be yourself, be impactful.
Growth We all win if we grow together. It's about professional and personal growth. The best way to grow as a company is to help you grow as a person, hence the availability of learning and development opportunities.
The E-commerce Department at Hero Spain focuses on increasing brand reach and providing a seamless shopping experience for our customers online. We are dedicated to growing our online business and making our products available everywhere online, with a special focus on managing pure player accounts like Amazon.
Your main responsibilities Strategic Planning and Execution:
Develop and execute annual e-commerce business plans specifically for pure player accounts, with a strong focus on Amazon.Execute e-commerce promotional plans in coordination with other departments and external agencies.Manage the digital shelf tracking tool and plan for improvement.Introduce new customers and manage new client acquisitions.Forecast and analyze sell-out evolution and market share.Prepare and manage customer campaign offers and account negotiations.Control the budget and resolve logistic incidents and financial charges.Key Account Management:
Directly manage Amazon and other pure player accounts, ensuring optimal product listings, pricing strategies, and promotional activities.Enhance online execution on Amazon and other platforms by leading initiatives to close performance gaps.Develop and share category and shopper insights for the e-commerce segment, particularly focused on pure players.Establish Hero Spain as a category leader in the online space, especially on Amazon.Business Reviews and Reporting:
Conduct quarterly business reviews to measure progress against sales and financial targets for pure player accounts like Amazon.Perform post-campaign analysis to evaluate effectiveness and optimize investments.Cross-Functional Partnership:
Work with Key Account teams to align e-commerce strategies and business plans for Amazon and other pure players.Lead cross-functional work streams to deliver unique solutions in partnership with Finance, Operations, Marketing, Shopper Insights, and Global e-commerce teams.Utilize data insights and new customer capabilities to identify new revenue and brand marketing opportunities.Academic Background Bachelor's degree in Business Management, Marketing, Sales, or related fields. A Master's degree in E-commerce or Digital Marketing is valuable.2 to 3 years of experience in e-commerce, with significant experience managing pure player accounts like Amazon.Strong understanding of e-commerce, account management, and online category management.Proficiency in SEO, digital advertising, and data analysis.Experience with digital shelf tracking tools and budget control.Additional Skills: Competences: Strong planning, prioritization, and project management skills.Exceptional communication, negotiation, and collaboration abilities.Entrepreneurial mindset with strong strategic thinking.Attention to detail and ability to interpret data to improve online trading performance.Ability to work autonomously and take full responsibility for the role.Based in Spain.What do we offer you? (Confidentiality is assured)
During these 100 years we have come a long way, but we want to continue doing so for another 100 years. To do so, we need talented, curious, innovative, collaborative, diverse and responsible people to be part of this great team.
Flexible Schedule and early finish on Fridays, also during summer monthsPhysiotherapistContinuous learning and developmentOngoing feedbackCollaborative and challenging multinational environmentMatrix organizationOpen and transparent cultureGreat work environmentand much more!Would you like to join us? If you what to know more about Hero, access our web site: www.hero.es
If you want to dive into our commitment to sustainability, access our 2023 Annual Report.
ACCOUNT MANAGER COMPOUNDS & BLENDING EMEA
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