At Medtronic, you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeWe're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, empowering you to work in the way that's best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.Responsibilities may include the following and other duties may be assigned:Provide first level support for end users of Vendavo/SFDC/Pros and other Pricing tools as they move under the support team, answer "how to" questions regarding the tools and standard processes.Interact with internal and/or external teams to resolve (complex) system's issues.Communicate with end users in English by phone and mail.Provide remote user support resolving issues on customer's workstations.Perform tickets root cause analysis for recurring tickets, track and deliver upon agreed SLAs.Explain new and current system's functionalities to end users (COEs, Sales, Finance).Deliver and/or provide ad-hoc trainings on system and process capabilities to various stakeholders.Support Audit activities on a quarterly basis where assistance is needed.Setup and maintain knowledge bases on the tools and related processes.Required Knowledge and Experience:Bachelor's degree in any related area.Two or more years of experience in support desk or incident management (non-IT tools) providing support to other Pricing tools.Fluent English skills.Help desk experience.Intermediate to advanced SFDC skills.Experience with Windows OS, MS Office, Service Now (or similar incident management tools), and remote support tools.Additional language skills, preferably in Spanish/Portuguese/Mandarin/Japanese, advanced Excel/Power Query skills, strong collaborative skills, and ability to work across time zones, process modeling skills (functional and operational) with experience in drawing and framing logical conclusions, is a plus.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive salary and flexible benefits package.
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