Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences--big and small, new and familiar--that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships--resulting in strong, vibrant communities.Our Merchant Consultant teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. You'll focus on full cycle management of merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon.Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful. Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more.You'll spend time on the following:You will be empowered to nurture and grow our existing merchant relationships.This includes re-engaging former merchants through cold calling to retain, consult, and close local dealsYou will facilitate revenue growth by improving and optimizing dealsYou will utilize knowledge of deal structure and strategy to reach Groupon's and merchants' desired outcomes and maximize satisfaction, engagement, retention, and profitYou will develop familiarity with each merchant's business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit driversYou will provide support to your merchant base by problem-solving questions or issues related to their deal campaignsYou will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectationsWe're excited about you if you have:Italian Native speakingBachelor's degree preferredSuccess in a sales environmentFluent English spoken and writtenExperience upselling and reselling over the phone and cold calling a plusExperience supporting Merchants is preferredCustomer service, analytical, and problem-solving skillsYou pay attention to detail and have a proven ability to multitaskYou have solid decision-making skills, customer-focused instincts, and sound judgmentYou are well-organized and are able to prioritize tasks to work quickly and efficientlyYou're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-onYou have strong negotiation and relationship-building skills, with a high degree of integrity and patienceYou have excellent written and oral communications skillsSalesforce or other CRM experience a plusGroupon is an Equal Opportunity Employer #J-18808-Ljbffr
