Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.
Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type: Full-time or part-time
Remuneration: Base salary + performance bonuses.
DUTIES AND RESPONSIBILITIES: Respond to customers' incoming calls and emails regarding their electronic equipment. Ensure customer satisfaction and provide professional technical customer support. Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Identify when the issue should be re-assigned to another department or more senior representative. Keep records of customer interactions, comments, and complaints in line with internal procedures. Keep up-to-date with procedures, guides, and manuals which will help you in contact with customers as well as to understand the product supported. REQUIREMENTS: Based in or willingness to move to Romania within a short notice. Native/fluent in Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level). EU citizen or sorted out residency status in Romania (no visa support available!). Computer literate with sound knowledge of Microsoft Office package. A strong working capacity with general office tools. Ability to meet tight deadlines with minimum supervision and in a timely manner. Ability to work independently while being a team player at the same time. Customer-oriented role experience will be considered an advantage. Academic degree will be considered an advantage. Working schedule: Monday to Friday, 10 AM - 07 PM.
BENEFITS: Excellent remuneration package based on experience, skills, and performance. Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere. Work remote from anywhere in Romania! Relocation support and accommodation. Private medical insurance. Meal tickets. Performance bonus. Guidance and tools to reach your full potential. And many more!
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