.This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.DESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.Key Responsibilities Manage a 40-50 member team, including 3+ front line team managers to deliver on business goals related to content publishing, quality and data labelling.Define appropriate operational metrics aligned with business goals; establish processes formeasuring, tracking, and driving the continuous improvement of these metrics.Track key metrics continuously, identify risks and gaps, and efficiently manage resources.Identify and evaluate areas of opportunity against business requirements.Analyse defects and develop programs that fix root causes, escalating when required.Review Standard Operating Procedures (SOP), processes and tools to recommend changes that have a positive impact on quality measures.Provide regular coaching and feedback to direct reports to help them develop functional and leadership capabilities.Exhibit and promote a culture of putting customers first.About the Team Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video's global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. Therefore, the DigiFlex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.BASIC QUALIFICATIONS Experience of directly managing 2+ front line managers
