Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC's health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans. We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Pacific Blue Cross Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease.
We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us. Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability, and giving back to the community.
If you are committed to improving the health and well-being of British Columbians, we are currently recruiting for a Business Solutions Specialist to join our Finance team. This role will be working from our head office in Burnaby, BC.
Job SummaryJob DutiesOngoing Process Improvement: Conducts continuous reviews and analyses of the department's processing methods to define business requirements and procedures which improve department efficiency and productivity by:compiling and analyzing a variety of materials relating to department operation including department statistics, existing procedures, quality assurance audits, procedure manuals, and service level objectives;consulting with senior Finance staff, leadership groups, and other inter-departmental teams to identify interdependencies in tasks and workflow;justifying process improvement initiatives;mapping current processes to document associated tasks and activities;identifying process overlaps, bottlenecks, sources of delay, error potential, unnecessary steps, decision points, and cycle time in consultation with stakeholders and project team members;identifying, developing, and recommending changes to existing processes or the development of new ones to address the outcome of process mapping;collating detailed information into a business requirements document and preparing issues, alternatives, and recommendations;identifying the need for new or revised reporting tools and consulting with IaTS specialists in their development;providing input into the development of test plans, test cases, and test execution;coordinating and overseeing testing of all assigned finance system upgrades and implementations;implementing new procedures, methods, and systems upon approval and troubleshooting implementation challenges as they arise.Supports Information Technology (IaTS): In the analysis and troubleshooting of system issues including generating and analyzing problem reports to identify potential sources of system error;Project Team Leadership: Provides supervision and leadership to assigned project team members to ensure effective utilization of project resources and motivate project team performance by:maintaining liaison with department managers whose staff have been seconded to projects;organizing, scheduling, assigning, and coordinating workflow amongst available staff;ensuring deadlines and project deliverables are met;providing technical advice and guidance in the completion of project tasks;facilitating ongoing communication between all team members to ensure project status, goals, and objectives are well understood.Formal Learning and Development Program Support: Acts as an expert information resource to Finance staff and provides technical support to the department's leadership group in the development and maintenance of department procedure manuals.Customer, Client, and Member Service: Maintains up-to-date knowledge in current internal rules, policies, procedures, system requirements, and other information necessary to successfully execute assigned business process re-engineering projects.Qualifications:Completion of 2 year Diploma of Technology in Financial Management (or equivalent).Demonstrated proficiency in the use of intermediate Word and intermediate Excel.A minimum of four years previous related experience in a health benefits insurance environment including a minimum of one year in an advanced level accounting role.Demonstrated experience with current industry and finance software systems including a distributed system such as ACES (or equivalent) and an Enterprise Resource Planning system such as Workday (or equivalent), including report writing and generation.Demonstrated understanding of business operations and functions, the inter-relationships between finance and other disciplines within PBC, and assessing risks and opportunities associated with business process re-engineering projects and initiatives.Demonstrated experience in all aspects of project implementation.
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