Teleperformance Spain is currently looking for a Quality Analyst with native level of French and full working proficiency in Spanish or Italian, eager to develop his/her career with the worldwide leader in outsourced omnichannel customer experience management.
This role requires a professional with a keen eye for details who can work resourcefully and efficiently to assure quality of programs and systems.Your main responsibilities will be: SOP Management: Manage and update all Standard Operating Procedures (SOPs) to ensure high standards of consistency, quality and compliance across all teams.Creation and update of training decks based on SOPs.Reviews for compliance with policies and procedures, ensuring staff are providing accurate information.Prepares quality reports and performance trends.Provides management with daily and month end call management and department performance reports.Works on a variety of assigned special projects.Requirements: Native level of French and proficient in Spanish OR Italian as well as fluent in English.B2B Digital Sales or Customer Service Experience.Knowledge of Google Ads products is a "nice to have."Professional verbal and written communication skills.Ability to use procedures to make decisions and logic to identify needed exceptions.Ability to handle multiple tasks at a time and meet deadlines.Technical expertise with spreadsheet and word processing software.Must be self-motivated, detail oriented, and have the ability to accurately gather and document statistics.Must be effective and efficient working in a team environment.Benefits: Full-time contract, 39 hours/week.Competitive Salary.This is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).A permanent presence of coaches who will facilitate your personal and professional development.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.International business casual environment.Permanent Contract.Competitive Benefits package!#J-18808-Ljbffr