Your Mission
Under the direction of a senior leader, the Quality Assurance Lead is responsible for measuring and providing comprehensive performance and quality assurance reviews of Casino/Live Dealer services, products, and best practices. This position manages the quality assurance function, as the most senior within the function, to enhance the player experience we create for our customers' end users, evaluates successful quality assurance execution, and determines if the experience meets the customers' expectations. The role evaluates, reports, and recommends quality best practices for Casino/Live Dealer products, and overall player experience. The Quality Assurance Lead exhibits the highest level of service, ensures the quality assurance functional members meet standards, and maintains a working relationship with all functional leaders.
What you'll do
Develop and implement product standards and procedures designed to eliminate product development issues, improve product quality, and increase the overall end user experience. Accountable for the development, expectations setting, and continuous improvement of the quality assurance function. Partner with the business leadership and team members regarding daily product development lifecycle, planning and implementation processes, services, products, policies, and procedures to address opportunities to improve quality assurance. Implement and maintain quality assurance strategy covering all types of approaches, from automation to performance testing. Develop and manage reporting, metrics, and analysis to evaluate the quality of our products, training, and communication. Collaborate with the business leadership to develop and foster an environment of open communication and drive engagement.
Perform research on industry and Casino/Live Dealer best practices and lead implementation efforts to assure continuous improvement of products' quality. Support the interactions and change management efforts involving initiatives, goals, and objectives. Identify training needs and team member training resources when needed. Interview, hire and train team members; make hiring decisions and design individual development plans with succession planning in mind for all key roles. Plan team capacity by assigning/reviewing and directing work. Evaluate individual team members' performance. Participate on POCs to evaluate new technologies/tools that can be adopted by our teams following industry agile quality principles.
What you'll bring
Minimum of 5 years experience in quality assurance with a track record of implementing effective quality strategies for online Casino and Live Dealer digital products. Minimum of 5 years' experience managing functions, teams, or departments required. Demonstrated experience with development, assessment or review of quality assurance policies, procedures, processes, and internal controls is required.
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