Our opportunity
FCRS provides Financial Crime detection system services to over 30 Zurich Business Units globally to help detect, prevent, and disrupt Financial Crime and is currently delivering a transformation program to centralize Zurich Group's Financial Crime controls.
Your role
Key Accountabilities: Manages employees, directing selection, technical training, and career development of their teams.
Administrates and directs operations to provide prompt, accurate, and dependable service to customers.
Identifies opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals.
Drives the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
Pursues support for cross-functional projects (e.g., with local Information Technology and project delivery teams) to ensure technology infrastructure is in line with operating model and business plans.
Monitors and reviews the performance and behavior of team members and takes action to ensure compliance with the company's risk and compliance policy and codes of conduct.
As a FCRS Operations Manager, your main responsibilities will involve:
Day-to-day management of a team of highly skilled, high-performing team members including training, development, performance management, and recruitment.
Relationship/Stakeholder Management is key as this role will have responsibility for maintaining and developing effective relationships with both internal and external parties who are either key participants within the scope of the services being provided or recipients of the services being provided.
Risk Identification and Assessment: Provides insights into risks and how to effectively mitigate and manage them.
Risk Appetite: Understands the risk appetite and tolerance for areas of responsibility.
Assurance: Leads assurance activities, validates findings and observations with relevant stakeholders, and documents results.
Negotiation: Works with internal and external stakeholders to identify appropriate solutions to problems, issues, and escalations.
Problem Solving: Demonstrates an agile ability to identify, analyze, and construct solutions to complex problems arising from external changes (e.g., regulatory) as well as changing stakeholder needs and service changes.
Root-Cause Analysis: Analyzes issues post-resolution and recommends actions to senior management both inside the function and across the wider business to prevent recurrence and improve delivery standards.
Delivery Standards Development: Ensures that all KPIs and SLAs are met or exceeded and supports the further evolution of the standards of service being offered by the service.
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