We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services, and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes, and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors, and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.
Job PurposeThe Remote Field Service Engineer (or Remote IT Support) is responsible for 2nd level client support and services. This position works closely with the local IT support team in France and other IT departments for incident and problem resolution, and service request fulfillment within agreed service levels. This role is specifically created to support the French business.
Tasks include:Maintain the estate of end user devices: Identify, analyse and repair equipment failures. Order and replace parts/material as needed.Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.Provides training guidance to end-users, ensuring delivery of high quality and proactive support.Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.ResponsibilitiesProvide first and second level remote support for incidents and service requests to business colleagues in France. (60%)Provide first and second level local support for incidents and service requests to business colleagues in Spain. (20%)Knowledge, Skills and ExperienceFluency in English and French is a must.Relevant work experience in first and second level support.Able to execute instructions and to request clarification when needed.Able to communicate clearly and convey necessary information.Possesses strong multi-cultural interpersonal skills.Able to constructively work under stress and pressure when faced with high workloads and deadlines.Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.Able to maintain confidentiality of sensitive information.Able to build solid, effective working relationships with others.Able to quickly learn new systems and technology.Working ConditionsOccasional non-standard work hours or overtime as business requires.On-call availability required as necessary.Professional, office environment.Some travel required, mainly to our sites in France (Paris region).What's in it for you?A Team like no other! Yes, it's the first one we list for a reason: We are a dynamic, proactive and multi-national team consisting of uniquely creative individuals from all walks of life.As International as it gets! We are represented in 100+ countries and multicultural exchanges are a daily routine.Sheer limitless career development: Opportunities across job functions, departments and geographical locations.Empowerment! The possibility to co-develop business procedures and to be part of the success of our global organisation.Supportive working climate. Managers become mentors and colleagues become friends, at the office as well as after working hours.Various well-being initiatives. We care about YOU, so allow us to ensure that you are doing well.Medical security. It has become crucial, so we provide health and dental insurance.Social Responsibility. We care immensely about you, but we also care about the community around us.Hybrid working model, because it simply offers the best of both worlds.Monetary Benefits? How about a plethora of choices when it comes to discounts.Flexible compensation. Competitive salary is nice, and we offer it.
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