Who we are: Enghouse is a Canadian based, publicly traded company (TSX:ENGH) that provides enterprise software solutions focusing on remote work, visual computing and communications for next generation software defined networks.
Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH".
The Company's two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows.
The Company is well capitalized, has nominal long-term debt and is organized around two business segments.
This opportunity is fully remote.
The RoleAs a Project Manager at Enghouse, the key responsibilities are:
Define a quality SOW where the budget, project delivery model, deliverables & milestones are clearly defined and agreed with the customers enabling the success of the project.
The projects can be any project related to global operations with products from one or several BUs.Create, maintain and visualize the project delivery plan E2E (based on SOW scope, external dependencies, risks, etc).
Drive the project execution, manage the scope creep, proactively assess & manage risk and take actions to keep the projects on track.Oversee the timing and synchronization of project tasks.
Ensure project activities start and finish on time as measured against scheduled times.
Anticipate issues affecting project schedules and take corrective action.Facilitate regular status meetings with customers and project team, ensuring an open and active communication channel.Handle customer engagement: Be the company/project ambassador for our customers.
Manage customer expectations and ensure that the main interfaces for the project are working.
Make relevant offers in a timely manner.Develop the business by actively contributing to presales activities as well as identifying business opportunities.Facilitate problem solving / conflicts and mobilize people to reach a common goal and make things happen.
Promote continuous learning and be a change agent.
Produce new ideas, approaches, or insights.Assist the customer through the transitioning process to the Customer Support team.What You BringAbility to speak fluently English and Spanish.Bachelor's degree (BA or BS) from a four-year accredited college or university, preferably in a computer science or technical discipline or equivalent related experience and/or training or M.Sc.
Computer Science/engineering.Experience in working at least 5+ years as a project manager in different industries within a large organization, preferably in Contact Center.5+ years working as customer project or program manager, including day-to-day close interaction with Tier1 customer discussing technical and business requirements.Experience in both Waterfall and Agile Project Methodologies.Good technical knowledge (preferably on Telecoms and contact center systems) to be able to have a professional and relevant technical discussion with the customer's project management and relevant steering group.Close cooperation with customers: Proven experience of leading technical, business, and project discussions and workshops for specific solutions resulting in a higher level of customer satisfaction with our products and possibly new business.We see as an advantage if you have experience onWorking as an integrator for at least 3 years.Financial acumen and analysis.
Proven experience in how managing customer expectations, budgets, and financial data have led to revenue growth.Knowledge of customer solutions and needs in the domain area.
Proven success cases on how managing customer expectations has led to improvements in our business.Excellent communication and listening skills.
A strong will to continuously learn.Self-driven, cooperative, result-oriented, and customer service minded.Proven ability to capture and share the Big Picture internally and externally, break down complexity, and deliver on deadlines under pressure with retained quality.Skill to handle uncertainty and challenging situations.Highly developed selling and negotiation skills.Demonstrated interest to understand people, empower, give recognition and inspire them.What we offerWork life balanceOpportunity to work for a diverse and inclusive companyGrowth opportunitiesEmployee benefitsWorking with industry leaders in Contact Centre SolutioningRemote work available
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