.Country: SpainJob Family: Customer Success ManagementWe show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.Job Description: The Customer Success team at GfK Madrid composed of now 11 people is looking for a new member to help provide the best insights to a wide range of clients. Do you enjoy digging into numbers, detecting opportunities, talking to clients and working with digital platforms? Then this job would be a great fit for you!Responsibilities:Onboard clients on gfknewron platform. Ensure the integration process is smooth and fast time-to-value is realized by the customer.Drive adoption (i.E., activation, reactivation, and engagement) of gfknewron within the client organization by demonstrating clear ROI.Drive gfknewron usage with senior stakeholders in the client organization.Ensure effective and efficient client training and onboarding of new customers.Develop fact-based answers to complex key business questions.Identify leads for cross-sell and upsell opportunities with the client.Collect and provide feedback to product teams on functionality and features of gfknewron platform.Collaborate with account management at the pre-sales and renewal stages.Validate/conduct QC to guarantee GfK seal of quality.Act as strategic partners to our local, regional (and global) clients.Deliver presentations with analysis to ensure GfK value proposition.Bridge gap between customer and operations for product, project, and services delivery and issue resolution.Explore new opportunities (pipeline) to grow the revenue portfolio.Understand and work with the whole portfolio of POS-related data with key clients and be the central point of contact.Elaborate use cases with clients that show the value of GfK data and their outcomes for the clients.Qualifications:Typically, 2-5 years work experience in consulting, market research, product management of durables or equivalent business units.Storytelling ability and presentation skills, client-centric approach.Fluent in English.Bachelor's degree.Good organizer with the ability to prioritize and multi-task.Ability to work under pressure of deadlines and targets.Thorough with a strong attention to detail
