Join Our Team as a Customer Experience Specialist in Valencia!
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment Type: Full-time (39 hours)
Compensation: Competitive base salary
Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!
What You'll Do:Engage with Customers: Communicate effectively through phone, email, chat, and social media to provide top-notch support.Personalize Interactions: Utilize your extraordinary communication skills—listening, empathy, and personalization—to make every customer feel valued.Guide and Assist: Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.Enhance Processes: Identify customer needs and escalate issues internally to improve our services and processes.Drive Performance: Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.Boost Retention: Maintain high customer satisfaction and retention through impactful experiences.Who We're Looking For:Language Proficiency: Excellent Dutch (C2) skills with a strong command of English (C1 level).Problem-Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.Empathetic Approach: Calm and understanding when dealing with challenging customer situations.Curious and Creative: A love for investigation and using creative problem-solving skills to ensure satisfaction.Target-Driven: Aiming to exceed expectations and achieve outstanding results.What We Offer:Attractive Remuneration: Competitive salary based on experience, skills, and performance.Flexible Shifts: Work shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts (2:00 PM - 11:00 PM).On-Site Environment: Fully on-site role (no remote work available).Diverse Team: Be part of a dynamic international team representing over 25 nationalities.Employee Benefits: Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.Career Growth: Thrive in a high-performance culture that supports your career development within the organization.Administrative Support: Receive assistance with Spanish administration matters.Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!
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