Troubleshoot and fix general and specific problems related to cloud services (VPS, Dedicated Servers, Private/Public Cloud, etc.
).
- Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations.
- Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary.
- Provide excellent customer service by listening, analyzing, and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners.
- Deal with customer's requests and questions related to payments and invoices (billing).
- Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support.
- Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies, and sales strategies.
Required SkillsGood technical knowledge in IT and new technologies.
The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud.Knowledge of Linux and virtualization (VMware) is essential for the position.OpenStack knowledge is a plus.Excellent communication, organization, and customer service skills.Ability to analyze, listen, and make recommendations (guide the customer towards a profitable solution).Ability to troubleshoot client issues and incidents.Good command of IT and telephone tools (CRM).To be efficient and quick in proposing solutions.Strong teamwork skills, positive attitude, dynamic and enthusiastic.Passion for constant personal development and to learn more about the IT market.Fluent Spanish; English is mandatory (> B2).German, Italian, French, or Portuguese language mandatory (> B2).BackgroundBachelor or equivalent degree in IT appreciated.Relevant experience of +2 years in customer support service for technical products or relevant IT experience in lieu of a formal qualification will also be considered.Good knowledge of the cloud products would be a plus.Job Types: Full-time, Permanent
Salary: 20,000.00€ - 24,000.00€ per year
#J-18808-Ljbffr