About Glovo: We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.
With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Your work-life opportunity: Reporting to the Global CRM Director, the Head of Lifecycle Operations will be responsible for the CRM operations across the company.
Building and leading a team of CRM Braze Specialists working closely with the regional teams, Business Development teams, as well as the Lifecycle Strategy teams to define the 'Customer calendar', frequency and bring it to life in the campaign management tool.
Be a part of a team where you will: Bring to life the overall vision of the Lifecycle team.
Always experiment, strive to automate.
Coordinate with Central and regional teams to come up with the best customer-centric playbooks and solutions.
Own campaign performance and optimisation across all channels.
Ensure all customer communications are on-brand, accurate, relevant and timely.
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
Build and lead a team of Braze specialists.
You have: Customer Obsession.
5+ years of professional experience in a preferably B2C CRM team with international experience.
1+ year of experience leading and managing a team.
Proven Stakeholder management skills.
Strong analytical mindset.
Strong Braze Skills.
Strong SQL skills.
Ability to solve business questions in a timely manner & positive attitude to problem solving.
Ability to see the big picture and think outside the box.
Excellent communication, visualisation & storytelling with business audiences.
Outstanding attention to detail - you are methodical and thorough in your working.
Fluency in English.
An empathetic, inclusive and curious attitude.
Experience our Glovo Life benefits: Enticing equity plan (if applicable).
Top-notch private health insurance.
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships.
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