A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day.
From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.
Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone.
If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we're probably not for you.
However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.
The people you'll like to work with and things you'll enjoy impacting: As an Outbound/Retention Specialist in our Customer Success team, your purpose will be to ensure the satisfaction and loyalty of B2B customers in Spain.
You will be responsible for:
Preventing churnCarrying out upsell and migration activitiesProviding support on the use of the tool when necessaryManaging payment issues and reactivationsEnsuring the retention and development of existing customersConducting satisfaction surveys to assess the quality of customer serviceIdentifying improvement areas and proposing ideas to improve our retention proceduresTo ensure you succeed in this role you're going to need:
Experience in Customer Success/retention or similar rolesCustomer-oriented with excellent listening, persuasion, negotiation, and speaking skillsMeticulous and organized, enabling you to respond quickly and effectively to our customer's needsPositive and proactive attitude, commitment, and ownership of workTeam playerKnowledge of solutions such as Salesforce/Zowie/Google Suite is an asset.
At a minimum, we require conversational level English language skills.
Why?
English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.
This is a hybrid position; we are proud to be a globally distributed team and have the possibility to work remotely but we also like to share and see our colleagues in the Granada office.
Benefits include:
A holiday allowance of 23 days + public holidaysWellness platform where you can redeem coupons at Zalando, Amazon, Decathlon, MediaMarkt, Primark, Carrefour, or SpotifyBooksy benefit €50 per month to use on services in our appOnline English classes once a weekPsychologist available 2 times per week in EnglishFlexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefitsMedical + dental insurance paid by BooksyYour birthday off
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