Flemish- / Dutch-speaking Customer Representative for Belgian market Job details: Location: Málaga
Job type: Permanent
Discipline: Customer Service
Reference: 33056
Contact Name: Katoo Roekens
Job description: One of our clients is looking for a customer friendly and enthusiastic Customer Representative to work for the Belgian market! Find out more below!
The role: Your main mission will be to ensure a quality remote customer relationship that meets expectations. This includes:
Management of reservations (modification, cancellation or creation of new reservations)Manage the back-office of reservations (issuance, modification and cancellation of reservations)After-sales service (litigation and compensation management)Manage and manage the administrative process (invoicing, written communication, travel documents)In short, you are a customer advisor, Ambassador of customer satisfaction!
Requirements: We're looking for someone with strong interpersonal skills, good listening skills and a sense of service!Bilingual Flemish/Dutch (+French would be ideal) and English.We will appreciate you as caring, empathetic, curious and dynamic!A good team spirit, a taste for challenges and challenges will come in handy on a daily basis!You demonstrate good oral and written expression.You demonstrate an ability to adapt.You must be IT literate in order to easily handle our tools.Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.We offer: Full-time (39 hours/week) and long-term contractSchedule (rotative): Monday - Saturday from 09:00 to 18:00Salary: 20.000 euros gross/year + up to 4.000 euros gross/yearInternal Development ProgramOpportunity to join an international teamAbout us: Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
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