Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position! For one of the biggest names in tech, we are looking for Technical Support Agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have. Our Ideal Candidate Fluent in Dutch Working proficiency in English A natural team player - we believe in supporting and developing our people Someone who loves to give and receive fantastic customer service - we want you to treat every call, email, or social media post as an opportunity to delight our customers Knowledge and Skills Required Ability to use the desktop computer system Ability to use Internet applications Usage of MS Office Excellent communication skills High understanding of IT topics such as storage, networking, Windows/Mac Ability to communicate correctly and clearly Complaint handling and problem-solving skills: Ability to approach problems logically Strong troubleshooting knowledge of tools used for troubleshooting Daily Tasks Assisting customers with the settings of their accounts as well as downloading and installing apps and content. Processing refund requests on behalf of the customers. Assisting customers with setting up their payment accounts as well as troubleshooting related issues. Guiding customers to report issues related to unauthorized charges and processing related requests. Offering high-level support for developer issues and, where necessary, referring the customer to the developer. Guiding customers on the usage of Client G Gift cards. Key Responsibilities Strive towards customer retention and loyalty by fully supporting the customer to achieve a successful outcome to his/her enquiry. Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems. Track and follow cases to ensure that they are closed in an efficient and timely manner. Provide and maintain strong, professional relationships with all customers and show empathy at all times. Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines. Work effectively as part of a team, developing effective and supportive relationships with colleagues and management. Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved. Attend recurrent training published by the Client/Company on a regular basis. Be positive and proactive and have a desire to apply continuous improvement processes. Benefits Excellent benefits package Multilingual and excellent work environment to provide customer service Extensive training Adaptation to Greek Culture and Greek language Courses Internal employee incentives Located in an amazing office in Greece with excellent transport links Excellent relocation package with a great support system for non-local hires Private Health coverage Enjoy life in Greece, there are loads of social & sports events Location: Piraeus, Athens (Greece)
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