Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction!
Responsibilities:Dutch-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with sales, general inquiries, and technical support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishUpholding the company's values and contributing to maintaining a positive brand reputationOur Offer:Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidyRelocation package: flight reimbursement and accommodation for 12 months, along with administrative supportPrivate health insurance with dental plan (after 6 months of the contract)Growing opportunities and possibilities for an international careerWork in a diverse environment with people from over 15 nationsBenefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!Encouragement of mobility across companies to work at any of our locations worldwideYour Profile:Native-level Dutch language skills + English proficiencyExperience in technical troubleshooting is advantageousExcellent written and verbal communication skills to simplify technical jargon for non-technical usersPC literacy is requiredProficiency in Google Docs and Google SheetsAptitude for wireless troubleshootingPatience to communicate and solve issuesHandle all data and personal information with the utmost confidentiality
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