Join Our Team as a Dutch-speaking Customer Support Representative We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities: Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
Stay informed about our services and products, especially those tailored to individual customer applications.
Escalate any potential service issues to senior team members as needed.
Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
Provide coverage for other agents during their absence and collaborate with the team on specific projects.
Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.
Requirements: C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
At least 1 year of customer service experience, preferably in technical support.
Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
Strong customer service aptitude with excellent listening skills to understand customer needs.
Ability to take ownership of calls, progressing them to resolution or escalating as necessary.
What We Offer: Competitive remuneration package based on experience, skills, and performance.
Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
A dynamic and creative team environment with a positive and friendly atmosphere.
23 days of paid annual leave.
Guidance and tools to help you reach your full potential.
If you are ready to take the next step in your career and join a fantastic team in Barcelona, apply now