Do you speak Dutch and want to gain international experience within customer service? Our client is searching for Dutch speakers who want to work within customer service. We are looking specifically for individuals with a good work attitude and service in their blood. With a modern office located in the central part of Athens, our client offers both work experience and cultural experience in the charming city of Athens!The ClientOur partner is the market leader in Customer Care Services. They were awarded as the "Best Multi-Lingual Contact Center in Europe, 2017" and as a "Great Place to Work, 2017" in Greece. Their continuously growing international family consists of 6,300 dedicated employees that provide top-quality first-line customer service & technical support for leading companies in 36 languages. More than 91 nationalities make their working environment the most interesting multicultural one found in Greece.Your ResponsibilitiesLog all inbound and outbound contacts, as well as any updates to customer recordsPerform technical troubleshooting with customersForward applicable customer issues to higher departmentsAssist with the fulfillment of customer orders by providing relevant information to customers, tracking and tracing orders, canceling orders, organizing returns of goods, assisting with payment inquiries, etc.Track and follow cases to ensure that they are closed in an efficient and timely mannerProvide and maintain a strong, professional relationship with all customers and show empathy at all timesUp-sell and/or cross-sellThe Ideal ProfileNative level Dutch (C2), fluent English (C1)Previous experience in Customer SupportDesire to work in Athens, GreeceEU PassportCan-do attitudeThe OfferCompetitive monthly salary as well as a monthly performance bonusExtra payment for Night shifts, Overtime, Greek Holidays & SundaysOngoing paid training using the latest technologiesBoth private and public health insurance coverageIn-house doctorOn-site canteenCasual dress codeEmployee Relations team to help new hires integrate into the Greek lifestyle and cultureFun team activities inside and outside the companyLots of benefits and discounts for all their employeesFully remote position
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