Do you speak Dutch and want to gain international experience within customer service? Our client is searching for Dutch speakers who want to work within customer service. We are looking specifically for you if you have a good work attitude and service in your blood. With a modern office located in the central part of Athens, our client offers both work experience and cultural experience in the charming city of Athens!
The Client
Our partner is the market leader in Customer Care Services. They were awarded as the "Best Multi-Lingual Contact Center in Europe, 2017" and as a "Great Place to Work, 2017" in Greece.
Their continuously growing international family consists of 6,300 dedicated employees who provide top quality first line customer service & technical support for leading companies in 36 languages. More than 91 nationalities make their working environment the most interesting multicultural one found in Greece.
Your Responsibilities
Log all inbound and outbound contacts, as well as any updates to customer records.
Perform technical troubleshooting with customers.
Forward applicable customer issues to higher department.
Assist with the fulfillment of customer orders by performing activities such as providing relevant information to customers, tracking and tracing orders, canceling orders, organizing returns of goods, assisting with payment inquiries, etc.
Track and follow cases to ensure that they are closed in an efficient and timely manner.
Provide and maintain strong, professional relationships with all customers and show empathy at all times.
Up-sell and/or cross-sell.
The Ideal Profile
Native level Dutch (C2), fluent English (C1).
Previous experience in Customer Support.
Desire to work in Athens, Greece.
EU Passport.
Can-do attitude.
The Offer
Competitive monthly salary as well as a monthly performance bonus.
Extra payment for Night shifts, Overtime, Greek Holidays & Sundays.
Ongoing paid training using the latest technologies.
Both private and public health insurance coverage.
In-house doctor.
On-site canteen.
Casual dress code.
Employee Relations team to help new hires integrate into the Greek lifestyle and culture.
Fun team activities inside and outside the company.
Lots of benefits and discounts for all their employees.
Fully remote position.
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