Position: Dutch Speaking Customer Service Tech Support
Location: Barcelona - Selva de Mar (Onsite)
Languages Required: Dutch (Native) and English (B2)
Relocation Support: Up to 500€ for flight costs and help with finding accommodation
Schedule: Monday - Friday, 08:00-20:00 / Weekends, 09:00-18:00 (Rotational Shifts)
Job Summary:
We are looking for a motivated and technically skilled Customer Service Tech Support representative to join our Barcelona-based team, specifically focusing on the Dutch market. The ideal candidate will have native-level Dutch proficiency and strong English skills. In this role, you will be the primary point of contact for customers needing technical support, particularly regarding car electrical chargers. Your main responsibilities will include managing user inquiries, troubleshooting technical issues, and ensuring prompt and effective resolutions to maintain high customer satisfaction.
Your role will involve handling incoming B2C requests, diagnosing and resolving technical problems, and updating customers on the status of their inquiries, all while ensuring compliance with our Service Level Agreements (SLAs). You'll be an essential part of our tech support team, delivering expert assistance and ensuring a smooth customer experience.
Core Responsibilities: Customer Engagement: Respond to customer requests via phone and email, documenting all interactions in the case management system. Provide swift and accurate resolutions to customer issues.Technical Support: Address and resolve technical inquiries, particularly those related to car electrical chargers, requiring specialized knowledge. You'll guide customers through troubleshooting steps and ensure their issues are resolved.Case Resolution: Manage and close service requests, ensuring customer satisfaction. You will track the progress of open cases, keep customers informed, and finalize cases once resolved.Proactive Communication: Maintain regular communication with customers, providing updates on their requests and ensuring they are informed throughout the process.Queue Management: Oversee the progress of open cases, prioritizing as necessary, and escalating issues when required to ensure SLAs are met.Service Quality: Adhere to SLAs and ensure all interactions meet our high standards of customer service. You'll need a strong understanding of our products and services to provide accurate support.Additional Responsibilities: Complete any other tasks assigned by your manager, which may include administrative duties or participating in team projects aimed at enhancing service quality.Business Development Responsibilities:
Alongside your primary tech support duties, you will also engage in business development activities, such as:
Cold Calling: Reach out to B2C customers to schedule meetings, introducing them to our products and services. You'll need to effectively communicate the benefits of what we offer.Data Entry: Input meeting details and any additional relevant information into the order system, ensuring all data is comprehensive and useful for the insurer and other relevant parties.What We Offer: Extensive Training: We provide thorough training to ensure you are well-versed in our products, services, and support systems, giving you the tools you need to succeed.Supportive Team Environment: Work in a lively, fast-paced environment with supportive colleagues. We foster a culture of collaboration and encourage professional growth.Career Development: We offer clear paths for career advancement, whether you wish to specialize further in tech support or move into a leadership position. We support and invest in your development.Relocation Assistance: If you're relocating to Barcelona, we provide up to 500€ in relocation support and assistance in finding accommodation, helping you settle into your new role and city comfortably.Competitive Compensation: Benefit from a solid salary package with additional performance-based bonuses that reward your dedication to customer satisfaction.Interested candidates are encouraged to send their CV in English to ****** with the subject line "Dutch Speaking Customer Service Tech Support in Barcelona." Please include a brief cover letter detailing your interest in the role and how your skills align with our requirements.
This role is perfect for someone who is passionate about technology, enjoys solving problems, and is dedicated to providing excellent customer service. If you are ready to take on a role that combines technical expertise with customer interaction, we invite you to join our team in Barcelona. Become a valued member of a company that prioritizes excellence, innovation, and customer care.
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