We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in industries such as tech, finance, media, healthcare, travel, and more. Join our team of #GameChangers in Athens and bring out your communication skills.Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.We're on the lookout for Dutch-speaking Customer Service Representatives to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.We create epic career journeys that empower our people toward greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.Career growth and personal developmentThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.Plus, at Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.What you will do in this roleManage inbound calls, emails, or live chatsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call-handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesYour qualifications:We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are fluent in DutchHave proven customer support experience or experience as a client service representativeHave a good level of EnglishHave a strong focus on customer needs and understanding of how customers can behaveHave strong communication, problem-solving, and active listening skillsHave strong written skillsHave the ability to multitask, prioritize, and thrive in a fast-paced and target-driven environmentHave a sense of ownership and pride in your performance and its impact on the company's successDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for you:We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.In this role, we offer benefits that help support your unique lifestyle:Full Relocation Support (including flights, accommodation & transportation)Indefinite contractCompetitive remuneration package (14 Salaries/year)10% monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through the Concentrix International Mobility programA challenging working environmentEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis viewsEnjoy your lunch break with co-workers at our new RestaurantReimagine the best version of you!At Concentrix, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients' businesses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to work:In accordance with Greek law, only applicants who are legally authorized to work in the EU will be considered for this position.
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