Dutch Speaking Customer Experience Associate For - (Hw128)

Requirements: What you will bring:
- Strong written and verbal skills in both Dutch and English
- Work experience in retail or familiarity with e-commerce will be considered an asset
- Solution-driven out-of-the-box thinking
- An empathetic soul with communication skills that match
- An entrepreneurial mindset to balance out the cons and benefits
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
Job Overview:
We don't make excuses for why the customer's camera or balloons will not be delivered on time for his child's first birthday party! We provide solutions! If that solution doesn't exist, we simply create it and share our experiences with our colleagues so they can also put a smile on their customers' faces!
Responsibilities: What you will do:
- Be the primary point of contact for customer requests, representing the Netherlands' leading online retailer
- Handle inquiries about product orders, payments, and deliveries, as well as customer complaints
- Turn every customer into a happy customer!
- Exchange ideas and solutions with your colleagues!
Benefits: What we offer:
- Competitive monthly salary
- Health benefits
- Numerous perks and discounts
- Fully remunerated training by certified instructors
- A career path within a company of more than 11,500 employees

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