Our team in Malaga continues to grow and we are looking for Dutch speakers with a passion for customer service. If you are confident on the phone, working with emails and with CHAT then this is a great opportunity to join our hard-working team.
In the role of Advisor, you will be dealing with inbound and outbound calls to existing customers - helping them with their questions about orders and products, in doing so you will contribute to achieving the goals set by the client.
A big part of your job is to make sure the customer receives a world-class service and to establish and build long-term relationships with customers.
You will work in our new spacious office in Benalmádena-Málaga where you will become a part of the Webhelp family. As our new colleague, you will experience a professional work environment focusing on unity, development, and diversity.
General Tasks :
Supporting and answering incoming calls
Supporting and answer questions via chat
Answer queries on social media platforms
Ongoing focus on providing great customer experiences in every customer contact including a focus on constant improvement of our customer measurements such as customer satisfaction
Follow processes and procedures laid out within the project
Work together as a core unit and reach the goal set
About you :
You have native level Dutch language skills
You are fluent in English
You have strong writing skills
You are computer literate and able to work with more than one system at the same time
We Offer :
A legal Spanish contract permanent - from day one.
Opportunity to develop your career
Attractive salary conditions
Support with relocation costs when applicable
Paid training
A modern and open office
Regular employee events and incentives
Paid vacations (4 week + 4 days / calendar year)
Working hours : 08 : 00-21 : 00 Monday-Friday / 09 : 00-1700 Saturday / 11 : 00-17 : 00 Sunday - 2 weekends per month off.
WebHEALTH programme initiatives
If you recognize yourself in the description above and you want to be part of our team, send in your CV (in English) with your experiences and skills today.
START : Summer 2022
LOCATION : Malaga, Benalmádena
EMPLOYMENT TYPE : Full-time (39 hours / week)
Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world's most exciting brands.
By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries.
Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.
More information can be found at www.webhelp.com
Non-discrimination : Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us
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