Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are looking for a Sales Support Specialist Refinish Dutch & English/Spanish to join us in our facility in Asturias. In this role, you will be responsible for providing service information to external customers or potential customers ensuring satisfaction while managing offers, contracts, or pricing processes.
Responsibilities: Develops and maintains in-depth knowledge of assigned tasks: key administrative duties as well as research, data analysis, and accounting functions. Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com). Interacts with broader network of internal Axalta Partners to ensure that the customers' requirements are understood and commitments are met. Drives adoption of digital at our customers and supports/reports in case of issues. Responsible for inquiry process, including offer management, price calculations and management. Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in Salesforce.com CRM system. Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits. Set up, handling and reconciliation of rebates and commissions. Performs quality control checks and takes subsequent corrective actions. Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence. Performs active follow-up on sales versus forecast. Interacts with the customer to get a better understanding of variations. Supports Sales by providing detailed input/reports on sales volumes by account. Requirements: Bachelor's degree in Finance, Accounting, Business Administration, or related fields. Minimum of 2-3 years in a Sales Support or Customer Service role. Superior problem-solving and analytical skills. Excellent communication skills & excellent interpersonal skills are a must. Experience working in an international environment. Strong Microsoft Office skills, strong knowledge of SAP and/or Salesforce. Focused, organized, results-oriented, decision maker and self-motivated individual. Language Skills: Fluent in Dutch and English/Spanish. Highly focused on Customer Satisfaction.
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