.Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.Com THE ROLE The objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required. RESPONSIBILITIES Support Managers with client engagement ensuring all information is accurate and provided on time.Provide support and guidance for all implementations and go lives.Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.Responsible for the maintenance of the Client Solution workbook.Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.Ensure and Sign Off System Maintenance Testing.Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose.Responsible for the optimization of HR administrative processes driving efficiency and automation.Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
