Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
THE ROLE The objective is to contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.
RESPONSIBILITIES Support Managers with client engagement ensuring all information is accurate and provided on time.Provide support and guidance for all implementations and go lives.Provide daily functional support to the teams, to support the successful delivery of payrolls and own the end to end payroll process with necessary sign offs.Responsible for the maintenance of the Client Solution workbook.Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation.Ensure and Sign Off System Maintenance Testing.Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose.Responsible for the optimization of HR administrative processes driving efficiency and automation.Responsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction.Responsible for the resolution of technical issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Responsible for the resolution of functional issues escalated from the team and ensuring all processes are reported correctly and logged with the necessary details and evidences to redefine and enhance processes with the customer.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.Support Year End.Ability to recognize and deal appropriately with sensitive and confidential information.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learnt.Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.Build good relationships with internal stakeholders and keep them up to date when needed.REQUIREMENTS 100% Attainment of customer SLA agreements.Demonstrate professionalism and act responsibly.Adherence to all Security and Compliance procedures and quality standards.Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.Flexibility to support a global and fast paced environment.Attention to detail.Excellent Dutch written and verbal skills and good English skills.Self-motivated and a willingness to learn.Relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.Knowledge on payroll processes, practices and associated legislation.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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