.Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital.After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (Divested Group).By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company.In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.THE ROLEThe overall objective of the role is to be responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines.RESPONSIBILITIESSupport Managers with client engagement, ensuring all information is accurate and provided on time.Support the payroll process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager.Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized.Lead projects designed to improve customer satisfaction and business performance.Provide daily functional support to the teams, to support the successful delivery of payrolls.Responsible for the maintenance of the Country Solution workbook.Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed.Responsible for the resolution of Technical / Functional issues escalated from the team and ensuring all system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigate.Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes.Responsible for Year End to ensure deadlines are met successfully.Proactively identify upsell opportunities.Support Management with the resolution of client escalations, along with lessons learnt.Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.Alight Security Standards are adhered and followed.Ability to recognize and deal appropriately with sensitive and confidential information.Time Recording to be completed on time and accurately.Contribute to team meetings and raise any issues immediately to your Operations Manager.Ensure you are up to date with all Alight announcements and communications.Build good relationships with all lines of businesses
