The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. Your role For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls, outbound calls and administrative tasks. Daily tasks Calls are always with priority. To provide customer service: Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people. To answer incoming calls and emails about voucher usage, ordering, reimbursement, and exchange: Registering and logging into the website Change of personal data Orders did not arrive The client paid but did not receive cheques Request for fiscal certificates for taxes To provide information about the legal conditions of voucher usage. To be the connection between the regions, cleaning companies and customers. Requirements Fluent in Dutch language Working proficiency in English Experience with CRM systems MS Office PC skills and very good written skills Diploma of Secondary Education Contact center experience is an asset Social-communicative: Persuasiveness Customer orientation Communication Effective listening Intellectual competencies: Analytical thinking Continuous learning Emotional competences: Positive thinking Self-motivation Self-confidence Task-oriented competences: Quality of work Flexibility Sales ability Result-orientation Multitasking Our offer Paid training Fun, people-oriented call center Market-based basic salary Growth opportunities Relocation Package Location Bulgaria LI-YM1