Dutch/Flemish Customer Care

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position Your role For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls, outbound calls and administrative tasks. Daily tasks Calls are always with priority. To provide customer service: Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people. To answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange: Registering and logging into the website Change of personal data Orders did not arrive The client paid but did not receive cheques Request for fiscal certificates for taxes To provide information about the legal conditions of voucher usage. To be the connection between the regions, cleaning companies, and costumers. Requirements Fluent in Dutch or Flemish (oral and written) Proficient in English Experience with CRM systems & MS Office PC skills and very good written skills Diploma of Secondary Education Contact center experience is an asset Social-communicative: Persuasiveness Customer orientation Communication Effective listening Intellectual competencies: Analytical thinking Continuous learning Emotional competences: Positive thinking Self-motivation Self-confidence Task-oriented competences: Quality of work Flexibility Sales ability Result-orientation Multitasking Our offer Paid training Fun, people-oriented call center Market-based basic salary Growth opportunities Relocation Package Location Work from home, Greece