Join Our Team and Get a Signing Bonus of €2,500! About Us Join one of the world's largest social media platforms, a company that connects billions of people and fosters global communities. Our Lisbon office is hiring Dutch Customer Service Advisors to support users on the platform. As part of this exciting and dynamic environment, you will help resolve user inquiries, ensuring a seamless and positive experience for all users.
What You'll Do As a Dutch Customer Service Advisor, you will be responsible for helping users of one of the biggest social media platforms with various questions and issues. Your key responsibilities include:
Customer Support: Handle inquiries from users via phone, email, and chat in Dutch, resolving issues efficiently and professionally. Problem-Solving: Assist users with account issues, security concerns, and other platform-related questions, guiding them through step-by-step solutions. Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services. Relationship Building: Foster positive relationships with users, providing empathetic and helpful responses. User Experience Enhancement: Share feedback from users with the team to help improve the platform and ensure a high-quality experience. What We're Looking For We are seeking proactive and customer-oriented individuals who meet the following criteria:
Language Skills: Fluent in Dutch and English, with excellent verbal and written communication abilities. Customer Focus: Passionate about delivering exceptional customer service and resolving issues effectively. Problem Solving: Strong analytical and problem-solving skills to assist with diverse customer inquiries. Tech-Savvy: Comfortable with using digital platforms, with a basic understanding of social media tools and technology. Team Player: Collaborative mindset and the ability to work well both independently and in a team setting. Time Management: Able to handle multiple tasks and prioritize in a fast-paced environment. What We Offer By joining our team, you'll enjoy a wide range of benefits, including:
Signing Bonus: Get a €2,500 signing bonus when you join us! On-Site Work: Work from our modern office in Lisbon, surrounded by an international and vibrant team. Career Growth: Opportunities for professional growth and career advancement within a global company. Training Programs: Continuous learning opportunities to enhance your skills and expertise. ? Health & Wellness: Comprehensive health insurance and wellness programs to support your overall well-being. Don't miss this exciting opportunity to join a global tech giant and make a real difference in user experiences! Apply now and secure your spot!
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