Looking for a career change or a new adventure in one of the most vibrant cities in Europe?
Join us as a Customer Support Representative in Barcelona, Spain , and become part of a dynamic team that puts people first!
Position: Customer Support Representative Location: Barcelona, Spain Employment type: Full-time (on-site) What You'll Do: Handle incoming customer inquiries via phone, email, and chat, addressing user needs efficiently.
Provide timely and accurate resolutions to ensure customer satisfaction and uphold service levels.
Collaborate with your team on exciting projects to enhance customer experience.
Maintain detailed records of calls, ensuring compliance with service standards.
Be ready to support other team members when needed, ensuring seamless teamwork and customer service.
Stay up-to-date with our products and services, becoming an expert on what we offer.
What We're Looking For: Native/fluent in Dutch with strong English skills (B2 or higher).
1+ years of customer service experience (automotive industry experience or familiarity with electric vehicles is a plus!).
Competency with IT platforms, MS Office, and basic internet configurations.
A customer-focused approach with strong listening, problem-solving, and communication skills.
A proactive attitude with the ability to take ownership of issues and drive them to resolution or escalate when necessary.
What We Offer: Competitive salary with a raise after 7 months based on performance and experience.
23 days of paid annual leave to enjoy Barcelona's sun and sea.
Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM.
Be part of a friendly, diverse, and creative team where your ideas and input are valued.
Continuous guidance and tools to help you reach your full potential.
If you're looking for a role that allows you to make a real impact while enjoying life in one of the most beautiful cities in the world, this is the opportunity for you!
Whether you're a seasoned customer service professional or eager to grow in the field, we offer a supportive environment to help you succeed.
Ready to embark on this exciting journey?
Apply now and let's make Barcelona your next career destination!
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