If you enjoy working with people and find satisfaction in assisting others, then this position is tailor-made for you! We have an exciting opportunity to join a dynamic and customer-focused company, where your role will involve helping customers with their inquiries. What's more, this incredible opportunity awaits you in the stunning city of Valencia, Spain. By accepting this position, not only will you embark on a new job, but you'll also immerse yourself in an overseas adventure! Valencia, renowned as the birthplace of paella, offers a plethora of experiences and attractions waiting to be explored.Come and be a part of this vibrant city and all it has to offer!TasksWe have an exciting opportunity for Inbound Contact Center Agents who are fluent in either Flemish or Dutch with English, to serve a customer based in the center of Valencia. While previous customer contact experience is appreciated, it is not required. If you are currently residing in Valencia or are willing to relocate in the short term, this could be the perfect role for you.As an Inbound Contact Center Agent, your main responsibility will be to answer customer inquiries. These inquiries may cover a range of topics such as changes to customer data, network or services, subscription and service inquiries, invoice and payment-related questions, as well as queries about appliances.In addition to handling customer inquiries, you will also play a vital role in cross-selling and upselling various services and products offered by the customer. This entails promoting additional offerings that complement the customers' existing services, thereby enhancing their overall experience.Join our team and become a valuable part of our customer service operation in Valencia,while providing excellent support and identifying opportunities to enhance customer satisfaction and engagement.**Requirements**:Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities?- You are service and result oriented- You have technical insight- You have numerical insight to be able to read and explain invoices- You can work and problem solve independenly with a good dose of analytical thinking- You have the ability to empathize with your customer- You are a good listener and have good communication skills- You have a good command of Dutch and English language- Hospitable, customer-friendly and helpful to the customer- Flexibility and empathy are very important- You are looking for a challenging long term position**Benefits**:- Paid training- Fun, people-oriented call centre- Market-based basic salary- Growth opportunities- Discount on Spanish Lessons- Relocation PackageLocationValencia (Spain)#J-18808-Ljbffr