Dutch Customer Service Representative - Google Ads Products [M41]

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate departmentProvide a friendly and efficient service in answering customer queriesEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and maintain a working knowledge of our productsRequirementsNative level of DutchAbility to speak and write English fluentlyMinimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate - Previous Salesforce.com knowledge an advantageExcellent time management telephone etiquetteHighly professional written and verbal communication skillsProactive can work with minimal supervisionBenefitsFull-time position, from Monday to Friday, from 9.00 to 18.00Salaries 20.555,97€ gross / yearThis is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).Relocation support1 week of initial training.A permanent presence of coaches who will facilitate your personal and professional development.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.International business casual environment.Permanent Contract.Competitive Benefits package!
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