Dutch Customer Service Representative -Barcelona

Job Description

As a Customer Service Representative on this project, you will be the first point of contact for clients of a leading bank.

Responsibilities :

Handle client inquiries, technical complaints, and questions related to online banking and phone apps, providing end-to-end solutions for any technical issues.

Assist clients with queries about their cards, accounts, payment status, and fraud, adhering to specific procedures via phone and email.

Use multiple systems to find the best solutions for clients and accurately log all actions taken during client interactions.

Answer questions and explain the necessary next steps, requiring patience and empathy.

Participate in the Fraud / Phishing service during working hours, maintaining strict security procedures around sensitive data and providing accurate information.

Training :

Two-week training program covering all aspects of the role.

Initial focus on the technical helpdesk, followed by a nurturing period and additional training for the Talk & Help Desk.

Apply now to be part of a dynamic team dedicated to providing exceptional customer service in the banking sector.

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