As a Dutch-Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands.
Key Responsibilities Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.
Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the plateau.
Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.
Your profile Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
Previous experience in customer service, hospitality, or a related field preferred.
Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
Familiarity with computer systems and software applications for data entry, ticketing and reservation management.
Knowledge of the local area and tourist attractions is a plus.
Your skills and advantages Expect you to have a perfect command of the Dutch language, written and spoken.
The ability to react, dynamism, sense of welcome and computer skills are essential for success in this position.
You must also be a good listener and have a great ability to adapt.
Previous experience in a similar position will be an important base to contribute to the success of our team.
We offer Competitive salary Bonus system.
Referral program.
Opportunities for career advancement and professional development.
A dynamic and inclusive work environment with a diverse team of colleagues.
The chance to be part of creating magical moments for guests from around the world.
Location Barcelona (Spain)