Dutch Customer Service Advisor Barcelona

Exiting opportunity in the vibrant city of Barcelona, where innovation meets tradition.Our client is a leading online platform facilitating advanced automation and digital communication within the legal domain.Role Overview: As a Customer Service Advisor with our client, your primary focus is delivering outstanding support to curators, judges, the court registry, and the prosecutor's office, as well as corporations and private individuals utilizing digital platforms.Your responsibilities encompass managing inbound calls and handling email tickets.These tasks revolve around assisting customers with general information queries, procedural questions, platform issues, user access, and PC configuration.Outbound customer service activities involve making callbacks to address queries, provide solutions, and sending reminder and status update emails.Qualifications: Ideally, you demonstrate a natural interest in law/magistracy.Critical thinking, problem-solving skills, and a significant level of empathy are vital for success in this customer service environment.Proficiency in Dutch or French and English, both verbally and in writing.Excellent computer skills and a willingness to adapt to new tools are essential.Training: Embark on a comprehensive 2-week training program at our client's office.The initial week focuses on theory, followed by hands-on on-the-job training in the second week.Working Hours: Enjoy a balanced work-life schedule with Monday to Friday shifts from 8:30 am to 5:00 pm during the project.Join our client in reshaping the future of legal communication.