Dutch Customer Experience Specialist, Fintech - Valencia

The House Of Mercier is seeking a talented Dutch Customer Experience Specialist to join our dynamic FinTech team in the vibrant city of Valencia. In this role, you will play a crucial part in enhancing the customer journey for our Dutch-speaking clients within the financial technology sector. Your primary objective will be to ensure that every customer interaction is seamless and leaves a lasting positive impression. If you have a strong understanding of FinTech and are dedicated to providing exceptional customer service, we want to meet you!ResponsibilitiesEngage with Dutch customers, addressing inquiries and providing expert guidance on our FinTech solutions.Analyze and understand customer needs to offer tailored financial solutions effectively.Resolve complex issues and ensure customer satisfaction through efficient problem-solving.Maintain accurate records of all customer interactions in the CRM system.Collect feedback to improve our services and enhance the customer experience.Work closely with other departments to streamline processes and boost overall service quality.Stay knowledgeable about industry trends, products, and best practices to support our customers effectively.RequirementsFluent in Dutch and proficient in English; knowledge of additionallanguages is an asset.Previous experience in customer service, preferably within the FinTech or financial services sector.Strong interpersonal and communication skills, with an empathetic approach to customer interactions.Analytical mindset, capable of identifying and addressing customer needs.Proactive, self-motivated, and able to work independently in a fast-paced environment.Familiarity with CRM tools and the ability to navigate financial software is a plus.A genuine interest in FinTech and a passion for improving customer experiences.