Reference: WEVA
Are you dreaming of working and living in sunny Spain?
We have a job for all Dutch people in beautiful Valencia.
Valencia has plenty of sun, an amazing coastal line with beautiful beaches, a nice nightlife and a warm and welcoming community - both locals and expats.
It's a laidback lifestyle, but still a place that is full of exciting and vibrant nightlife, trendy bars, amazing beaches, and music.
This city has something for everyone.
*You need an EU passport to apply*
We offer:
Work from a nice and modern office in ValenciaFully paid training before you start your jobPaid breakfast and lunchGreat work/life balance - work Monday-Friday, normal office hours (no night shifts)Be a part of a scale-up business and a young work environmentDevelopment opportunities within the companySocial events: mindfulness classes, Great Friday evening drinks, fitness bootcamps to stay fit and activeSpanish classesPaid health insuranceThe jobAs a Customer Experience Specialist, you will be in charge of clarifying the customers' requests via chat.
It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.
Your daily work will include tasks like these:
Handle chat inquiries for a FinTech app for B2C (no phone calls, only chat)Provide ongoing support for end users on the online banking appAssist in setting up and managing accountsEnsure successful client onboarding with a smooth transition when opening an accountIdentify fraud indicators and escalate alarming cases to compliance officersInvestigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining themActively identify and escalate customer issues to improve internal processes and enhance the customer journeyYour qualificationsYou speak and write Dutch at a native level and you are fluent in English (C1 or strong B2).
Experience in customer-facing roles.
Need bachelor, MBO3, MBO4 at leastYou have a basic understanding and level of computer handling skills (MS Office applications).
Excellent problem-solving skills with good interpersonal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations).
Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.
If you have any questions about the position, please feel free to send an email to ******.
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