Are you a skilled communicator with a passion for IT and customer service? Do you thrive in an international environment that values innovation and teamwork? We're looking for a Dutch and German-speaking IT Customer Support Representative to join our Global Service Desk in Barcelona.In this role, you'll be the first point of contact for B2B users worldwide, assisting with IT issues and supporting their digital transformation. If you're eager to grow and contribute within a collaborative, supportive environment, this is the opportunity for you!What's in It for You?Remote work 80% of the time – Only 4 days/month on-site.Full-time contract (39 hours/week) or part-time contract (35 hours/week).Schedule: Monday-Friday, 08:00-18:00.Annual salary of €20,535 gross/year plus:Meal vouchers (€100 net/month) after 3 months.Private health insurance (Sanitas) after 6 months.Access to VIP District benefits: gym discounts, restaurants, car wash, etc.Free online language classes (GER, FRE, ENG).Career development and leadership program opportunities.Fast recruitment process and fully paid training.An international environmentYour Responsibilities and Impact as a Customer Support Representative Will Be:Answering and supporting queries via tools, phone, chat, and email, maintaining daily contact with users from around the globe.Resolving IT issues encountered during office work.Documenting and logging calls in the ticketing tool.Delegating unresolved issues to the appropriate teams.Maintaining and improving customer satisfaction levels.Collaborating with team members and different departments.Skills, Qualifications, and Interests You Need to Succeed in This Role:Native or fluent in Dutch and German, with advanced English.Interest in learning about IT.Positive, can-do attitude with a problem-solving mindset.Logical thinker with a passion for helping others resolve issues.Strong communication skills and a customer-focused mindset.Team player with punctuality and respect for schedules.Your Future CompanyOur client is Europe's leading independent provider of IT consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas, offering support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team, which works on an exciting project for a major aviation company.Join us in Barcelona and make a difference in a global company that values growth, collaboration, and innovation!
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