Provides high quality services and support that result in excellent customer satisfaction.Key ResponsibilitiesGood skills in Adobe InDesign, Adobe Illustrator, Photoshop, MS-Word and OCR.Attention to detail – to understand requests and make the appropriate questions in case of doubt to the corresponding audience.Communication skills – to properly explain the doubt and needs.Analytical skills – to check the level of complexity of a task, the number of resources needed, request the missing information from client and deliver clear information about items/tasks that are not clear enough.Someone who asks questions – someone who is not afraid of asking questions. All questions are valid – there's no silly question.Pro-active – to offer help, solutions where possible. Warn Project Manager of any concerns before it happens.Initiative Taker – to propose/test different approaches for a specific task if he/she considers there are better ways of doing something. Also, share ideas for automations.Technical skills in InDesign and Illustrator – this is key to understanding most of the requirements.Experience in formatting work in different languages will be preferable.Skills & ExperienceStrong organizational skills in a fast-paced, deadline-driven environment.Ability to prioritize and coordinate competing work demands and maintain composure under pressure.Packaging design experience.Fluent communication skills of written and verbal English.Good working knowledge of Spanish will be a plus.Ability to report work orally and in writing as required.Ability to understand, apply and use personal computers and software applications (e.g. Adobe Illustrator, Adobe InDesign, Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/other production software, CAT Tools, Office 365/Skype).A team player who can collaborate effectively with a diverse group of individuals.Ability to establish and maintain cooperative working relationships.Ability to maintain confidentiality of information regarding company financial and other information.Ability to resolve customer service and production issues in a professional and efficient manner.Quality focus and detail oriented.At RWS, we're here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible.With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.For further information, please visit: RWS
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