Job Purpose:
Provides high quality services and support that result in excellent customer satisfaction.
Job Overview:
Key Responsibilities
Good skills in Adobe InDesign, Adobe Illustrator, Photoshop, MS-Word and OCR.
Attention to detail – to understand requests and make the appropriate questions in case of doubt to the corresponding audience.
Communication skills – to properly explain the doubt and needs
Analytical skills – to check the level of complexity of a task, the number of resources needed, request the missing information from client and deliver clear information about items/tasks that are not clear enough.
Someone who asks questions – someone who is not afraid of asking questions. All questions are valid – there's no silly question-, to us in case we are still in the office or to PMO if already after CET working hours.
Pro-active – to offer help, solutions where possible. Warn Project Manager of any concerns before it happens
Initiative Taker – to propose/test different approaches for a specific task if he/she consider there are better ways of doing something. Also, share ideas for automations…
Technical skills in InDesign and Illustrator – this is key to understanding most of the requirements
Experience in formatting work in different languages will be preferable.
Skills & Experience
Strong organizational skills in a fast-paced, deadline-driven environment.
Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
Packaging design experience.
Fluent communication skills of written and verbal English.
Good working knowledge of Spanish will be a plus.
Ability to report work orally and in writing as required.
Ability to understand, apply and use personal computers and software applications (e.g. Adobe Illustrator, Adobe InDesign, Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/other production software, CAT Tools, Office 365/Skype).
A team player who can collaborate effectively with a diverse group of individuals.
Ability to establish and maintain cooperative working relationships.
Ability to maintain confidentiality of information regarding company financial and other information.
Ability to resolve customer service and production issues in a professional and efficient manner.
Quality focus and detail oriented.
Life at RWS:
At RWS, we're here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
Over the past 20 years we've been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values: Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS .
For further information, please visit: RWS
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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